Mrben Casino Terms and Conditions
Our terms on mrbencasinogb.com
At mrbencasinogb.com, we set out the Mrben Casino account and play conditions below for customers in Great Britain. Read the complete terms presented when registering, together with the rules for your chosen game and any promotion you accept. Opening a casino account creates a binding agreement with the operator, including the policies incorporated into that agreement.
The casino operator
White Hat Gaming Limited manages the Mrben brand. The company is registered in Malta under number C73232. For customers in Great Britain, White Hat Gaming Limited holds Gambling Commission licence 52894. These company and licence details identify the casino operator.
The operator’s English terms take precedence over translations. Its gambling agreement is governed by English and Welsh law, with disputes assigned to the courts of England and Wales.
Who can open an account
The operator’s Great Britain terms require you to:
- Be 18 or older, meet the gambling-age requirement where you live and have the legal capacity to enter a contract.
- Reside in Great Britain at the address you register, where gambling is permitted.
- Supply complete, truthful registration details and keep them current.
- Have no self-exclusion in place on any website within the operator’s network.
- Use a single account on the casino website, for yourself only.
- Use your own payment method and money obtained lawfully.
- Avoid tools that conceal or falsify your location, including location-disguising VPNs and proxies.
Acceptance of an application is the operator’s decision. False eligibility declarations can result in forfeited stakes, unpaid winnings and reports to the relevant authorities. Keep your login details private: the account terms make you responsible for wagers placed through your account.
Identity and payment checks
White Hat Gaming Limited can check your age, identity, address and payment ownership, and request evidence of your funds or wealth. Checks can continue after registration. Withdrawal restrictions may apply while checks are underway where the operator must obtain particular information by law.
If checks establish that a player is underage, the operator closes the account, retains winnings and returns deposited money using a method it selects. Where details cannot be verified, or required information is not supplied, the operator closes the account within a reasonable period. Any return of a remaining balance, up to the initial deposits, depends on the circumstances under its terms.
Deposits, withdrawals and winnings
The operator’s Great Britain terms require registration and play in pounds sterling. A casino balance is not a bank account: it earns no interest and has no banking insurance protection.
| Topic | Operator condition |
|---|---|
| Withdrawal checks | Identity, age and residence checks must be completed satisfactorily, payments confirmed and applicable withdrawal, game and promotional conditions met. |
| Payment destination | Withdrawals return through the payment method used for the deposit. |
| Casino payout ceiling | The limit for an individual bet or spin is £150,000; progressive jackpot winnings are outside this cap. |
| Sports payout ceiling | The limit is £50,000 for each betting slip. |
| Large jackpots | A jackpot above £250,000 can take as long as 30 days to pay. |
The operator may investigate withdrawals of money that has not been wagered more closely. Repeated deposits and withdrawals without corresponding play can lead to account closure.
Promotions and fair play
Before accepting a bonus, check that offer’s eligibility, wagering requirement, permitted games, maximum stake and expiry. Promotional conditions apply alongside the general account terms; different offers can have different requirements.
Multiple accounts and collusion are prohibited. Where the operator suspects either, it may cancel the affected bets or winnings and close the account.
If you notice a game error or interruption, stop using the affected service and notify casino support. The operator may reverse incorrect credits and recover mistaken winnings, including amounts already withdrawn. For interrupted play, completed outcomes stand where you can no longer affect the result; an unfinished wager will normally have its stake returned. These provisions do not remove applicable statutory consumer rights.
Closing an account and raising a dispute
You can request account closure through casino support. For a gambling complaint, the operator’s procedure starts with Customer Support, followed where appropriate by a Team Leader review, then the Complaints Team. Keep the case reference for later correspondence.
The operator aims to resolve complaints within 28 days, although complex matters can take up to eight weeks from receipt. After the final internal response, an unresolved gambling dispute can be referred to eCOGRA without a referral charge. Non-gambling complaints remain within the operator’s internal process.