Mrben Casino Privacy Policy
Privacy at mrbencasinogb.com
At mrbencasinogb.com, we explain how personal information is handled in connection with Mrben Casino services and how you can raise a privacy question. The account-data practices below belong to the companies identified in the casino’s privacy notice. For questions about our pages on mrbencasinogb.com, contact our support at [email protected].
Who is responsible for casino data?
Mr iGaming Group Limited owns the Mrben brand, while White Hat Gaming Limited operates its gambling services. The casino privacy notice identifies both companies as joint controllers: White Hat Gaming Limited determines processing for gambling services, and Mr iGaming Group Limited determines processing for marketing.
The notice states that Mr iGaming Group Limited becomes the sole controller if their joint service arrangement ends.
Information used for your account
The operator receives information when you register, play, make payments, contact support or choose marketing preferences. Its notice also describes collection through cookies and similar technology, plus information from external organisations and public sources for crime prevention and safer gambling checks.
| Information | Examples in the casino notice |
|---|---|
| Identity and contact details | Your name, birth date, username, address and contact information. |
| Financial activity | Banking information, financial circumstances, deposits and withdrawals. |
| Account and play records | Login credentials, wagers and use of casino services. |
| Support correspondence | Questions, complaints, promotion entries and reported problems; calls may be recorded. |
| Device and browsing details | Browser and device information, connection address, location and login records. |
| Preferences | Choices about promotional messages and communication channels. |
Health information or criminal-record information may be handled exceptionally, rather than routinely, where supplied by you or needed for legal or regulatory responsibilities. Keep your account details current. If information required by law or the account agreement is missing, the operator may be unable to provide a service and may cancel it after notifying you.
Why information is processed
The casino notice distinguishes several purposes and grounds for processing:
- Running an account and handling payments are necessary to fulfil the service agreement.
- Checking age and identity, preventing financial crime and meeting safer gambling duties serve legal or regulatory requirements.
- Promotional communications depend on your consent. Consent also supports monitoring the deposit, spending and loss limits you choose.
- Service analysis, research, advertising and quality improvements may rely on legitimate interests, subject to your rights and freedoms.
White Hat Gaming Limited records gambling and account transactions and monitors behaviour for signs of gambling harm or suspicious financial activity. Safer gambling systems may lock an account or apply limits automatically in some cases. You can challenge an automated decision and request a person’s review. Decisions arising from the operator’s anti-money-laundering risk predictions require human involvement.
Sharing and transfers
The casino notice permits processing by group companies and appointed service providers. Depending on the purpose, recipients can include payment organisations, identity-checking services, credit agencies, regulators and law enforcement. It names TransUnion in connection with financial-position checks supporting safer gambling obligations.
Marketing information may be shared with relevant partners where you have consented to promotional communications. Information may also be disclosed for legal proceedings or transferred during a business sale or reorganisation.
The operator may transfer data outside the European Union, where local protections can differ. Its notice describes safeguards such as European Commission standard contractual clauses. External websites and services have their own privacy arrangements.
Storage and security
The operator’s stated retention period covers your use of its service and ordinarily extends for up to five years afterwards. The notice allows longer retention where legal or regulatory duties require it, or where the company reasonably considers it necessary for business or legal reasons. Information no longer needed may be deleted earlier. Closing an account therefore does not necessarily remove every record immediately.
The operator describes safeguards against unauthorised access, loss and misuse, while acknowledging that online transmission cannot be guaranteed secure. Keep passwords private and avoid including card details or other sensitive information in ordinary email.
Your privacy choices
Subject to the circumstances and applicable limits, the casino notice allows you to:
- Ask for a copy of your personal information or correction of inaccurate details.
- Request deletion, although legal or regulatory retention requirements may prevent it.
- Object to direct marketing or processing based on legitimate interests; compelling grounds may override an objection to the latter.
- Seek restricted processing while accuracy or an objection is checked, where unlawful use should be suspended instead of erased, or where records are needed for a legal claim.
- Withdraw consent for future processing, without changing the status of processing already carried out. Some services may then become unavailable.
- Challenge an automated decision and ask for human intervention.
Although its notice mentions requesting a transfer of data, it also says that this service is not currently available. Do not assume a transfer will be provided.
The operator may ask for identity verification or clarification before handling a request. Requests are normally free; clearly unfounded, excessive or repetitive requests may incur a reasonable charge or be refused. Its stated aim is to respond within one month, with notification if complexity or multiple requests mean more time is needed.
Marketing, cookies and privacy concerns
You can stop consent-based promotional messages through the unsubscribe instructions or by contacting casino support. Essential service messages may continue. Our cookie policy on mrbencasinogb.com covers the cookie information separately.
For casino-account privacy requests, use the operator’s designated Data Protection Officer channel available through casino support or the account privacy notice. For an unresolved concern about the company’s compliance, the notice directs you to Malta’s supervisory authority for data protection: Information and Data Protection Commissioner.
For support concerning mrbencasinogb.com, write to [email protected]. Do not include your password or payment-card details.